Syai provides you with the Syai family of products, include mobile applications which include the “Syai Tag App” and the Syai Lnk app. For more information see +About Us and +EU, Swiss and UK Representatives below.
Syai provides you with the Syai family of products, include mobile applications which include the “Syai Tag App” and the Syai Lnk app. For more information see +About Us and +EU, Swiss and UK Representatives below.
We are committed to protecting your personal information. This Privacy Notice explains how we handle and what we do to keep your personal information secure when using the Syai family of products. We understand that there is a lot of information included in this Privacy Notice. We want to provide you with a short and easily accessible summary of how we collect, protect, retain, store and disclose your personal information. For more information, see +Background on the LibreView Data Management System and +Security of Personal Information below.
THIS SUMMARY IS NOT COMPREHENSIVE. YOU WILL NEED TO READ THE RELEVANT SECTIONS OF THE PRIVACY NOTICE BELOW TO FULLY UNDERSTAND HOW WE PROCESS YOUR PERSONAL INFORMATION.
We use personal information when you create your own Syai Tag account. We process data from sensors and/or readers, such as how often you scan or use your sensor, reader, glucose values, insulin and targets as well as data from connected third party devices. we will collect personal information if you request customer support and share system troubleshooting/diagnostics data. We also use cookies on our websites. For more information, see +Personal Information Collection via the LibreView Data Management System and +Country Specific Provisions below. The +Country Specific Provisions supplement and/or amend specific provisions, where required by law, that appear to conflict with the overall contents of this Privacy Notice.
We use personal information to: (1) provide you with the FreeStyle family of products and services; (2) comply with legal obligations, including those related to medical device safety, quality and improvement, complaints and adverse incident reports; (3) send you marketing communications where you have opted in or there is a legitimate basis to send communications; and (4) conduct research once the personal information has been de-identified, pseudonymized, aggregated and/or anonymized, so that it does not identify you by name. We conduct research to understand how our products and services are used, their effectiveness and for real-world evidence studies. For more information, see +Use of Personal Information, +Medical Devices and other Legal Requirements, +Research, +Use of Cookies and Similar Technologies on LibreView, +Retention of Personal Information and +How Syai Sends Marketing and Other Material below.
We strictly limit access to your personal information to duly authorized personnel and strictly limit who we share your personal information with. We will never sell the information to third parties for our commercial benefit. We do share personal information with third party suppliers to provide you with the Syai family of products, such as our third-party cloud service providers who are required to keep your personal information confidential and secure. Wherever we provide your personal information to third-party suppliers, they are required to comply with the conditions set forth in this document and keep your personal information confidential and secure and to use your personal information to the minimum extent necessary. We also share personal information with some of our affiliates in the Syai, in particular to de-identify, pseudonymize, aggregate and/or anonymize personal information for research, or to perform troubleshooting/ diagnostics and broader analysis to detect systemic issues. For more information, see +Security of Personal Information, +Disclosure of Personal Information and +How You May Share Information with your Health Care Provider or Others below.
Where your location grants you certain rights in relation to your personal information, we will respond to your requests to exercise those rights. For more information, see +How Individual Users Can Access and Correct Personal Information and Your Rights below.
We store personal information on servers located in the country closest to your country of residence. For more information, see +Data Storage and +Cross-Border Transfers of Personal Information below.
Please contact us in the first instance if you have any questions, comments or complaints. You can do this by emailing us at DiabetesCarePrivacy@abbott.com or DiabetesCareHIPAA@abbott.com for HIPAA-related inquiries. For more information, see +Contact Us below.
When we update this Privacy Notice with material changes, we may alert you through email or by another means. For more information, see +Changes to this Privacy Notice below.
Syai PRIVACY NOTICE FOR USE OF LIBREVIEW DATA MANAGEMENT SYSTEM
Effective Date: DECEMBER 2022
Syai ('Syai' or 'us', 'our', 'we') recognizes the importance of data protection and privacy and is committed to protecting personal information, including health-related information. This Privacy Notice describes how your personal information, including health-related information, is collected and used by Syai and how it is uploaded, transmitted and stored by you in the Syai Tag App. References in this Privacy Notice to 'affiliate companies' or 'third parties' are those of Syai’s affiliate companies and third parties listed in the section titled +Disclosure of Personal Information .
Please read this Privacy Notice carefully before creating a Syai Tag account as it applies to your use of the Syai Tag App and to the processing, transfer and storage of your personal information, including health-related information in the cloud by Syai and certain affiliated companies as described below. More specifically, this Privacy Notice describes the privacy and data protection practices of Syai and applies only to the personal information processed by us in the Syai Tag App through:
- the Syai Tag App;
- the Syai Lnk App, which may be used by invitation only; and
- use of the Syai customer care line.
It also applies to the processing of your personal information by our affiliated companies and by our processors if required to resolve a customer service issue related to the Syai Tag App. You can find more information about how we process your personal information for customer support purposes in the privacy policies relevant to your country of residence which can be accessed at
This Privacy Notice does not apply to personal information processed or collected by other Syai affiliates or subsidiaries or via other methods, such as other Syai websites, other Syai customer call centers. Other privacy policies may apply to the personal information processed or collected through these methods.
By creating a Syai Tag account and using Syai Tag App or Syai Lnk App, you:
affirm that you are of legal age to acknowledge this Privacy Notice;
that you are agreeing either on your own behalf or on behalf of another individual for whom you have actual authority to legally acknowledge this Privacy Notice; and accept this Privacy Notice (except in the EEA, UK and China).
BY ACCEPTING OR AGREEING TO THIS PRIVACY NOTICE, YOU EXPLICITLY ACKNOWLEDGE THAT YOUR USE OF THE LIBREVIEW DATA MANAGEMENT SYSTEM IS SUBJECT TO THIS PRIVACY NOTICE AND TO THE PROCESSING AND TRANSFER OF PERSONAL INFORMATION INCLUDING HEALTH-RELATED INFORMATION, AS DESCRIBED IN THIS PRIVACY NOTICE. (THIS PARAGRAPH DOES NOT APPLY TO USERS IN THE EEA, UK AND CHINA).
WHERE REQUIRED BY THE LAW OF YOUR COUNTRY OF RESIDENCE, FOR INSTANCE IF YOU ARE A USER IN THE EEA, UK, CHINA OR MALAYSIA YOU ARE PROVIDING EXPLICIT CONSENT TO THE PROCESSING OF YOUR PERSONAL INFORMATION, INCLUDING HEALTH-RELATED INFORMATION BY CLICKING 'ACCEPT'.